Frequently Asked Questions

Quickly find the answers you need

What is a VPN?

A VPN (Virtual Private Network) is an online security tool that encrypts your internet connection and hides your IP address.

Does HakoVPN log user activity?

No. We enforce a strict no-logs policy and do not track, collect, or store your online activities.

How many devices can I use?

One HakoVPN account can be used on up to 10 devices simultaneously.

How do I request a refund?

Within 30 days of purchase, you can contact our support team for a full refund, no questions asked.

What payment methods are supported?

We support credit cards, PayPal, cryptocurrencies, Alipay, and WeChat Pay.